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From Human to Agentic Operations: Navigating the Chaos-Ridden Pathway

Written by Vinay Mummigatti | Nov 12, 2024 6:06:12 PM

The Shift in Operational Thinking—Embracing AI-Driven Process Optimization

Many organizations are overwhelmed by the rapid advancements in AI, leading to hasty implementations and missed opportunities. Skan AI's 5-step framework provides a structured approach to navigate this complex landscape. By creating a digital twin of your operations, identifying high-impact AI use cases, and ensuring continuous optimization, you can unlock the full potential of AI and drive sustainable business growth.

As Generative AI continues to revolutionize industries, redefine jobs and reshape the future of skills, organizations face immense pressure to integrate this cutting-edge technology. However, without a strategic approach, many risk missing the mark—falling into the traps of poor planning, misaligned objectives, and unrealized potential.

The transition from human-driven to agentic operations is fraught with complexity. It’s not merely about adopting AI technologies; it requires a comprehensive transformation involving redesigned operating models, redefined skills and roles, and revamped business processes and application portfolios. While organizations are eager to implement Generative AI, many succumb to pitfalls due to misaligned AI use cases and poorly executed operational change management (OCM).

 
Note: One of the quickest ways to fail at Generative AI and agentic adoption is to layer these technologies onto the current landscape of processes and technologies without understanding the impacts on operating models, ROI, and business outcomes.

The Chaos of Hasty AI Adoption

There is a palpable rush to adopt Generative AI. Boards of publicly traded companies are pressing executives to articulate clear AI strategies and demonstrate competitive advantages. This urgency often leads to the hasty implementation of AI solutions, typically without a thorough understanding of processes or data-backed evidence of AI’s value.

The result? A widening gap between technological ambitions and operational reality.

Without the foundation of traceable, data-driven insights, many AI projects fail the proof of value test—yielding isolated successes in technology, but failing to create measurable business impacts. Operational leaders are often left grappling with non-scalable AI implementations that lack the continuity and compliance necessary for long-term success.

A greater risk emerges as AI leaders and CXOs responsible for innovation, operations and technology are tasked with reshaping enterprises—propelling them into the next decade of the AI universe, which is poised to forge new industries, create multi-trillion-dollar economies, and potentially seal the fate of many established firms that may not survive the next 5-10 years.

The cultural mindset and adoption curve of Generative AI – start with calibrating where is your organization?

At Skan AI, we engage with numerous global firms at various stages of their Generative AI and agentic automation journeys. The current wave of Generative AI adoption, marked by a mix of chaos and haste, brings to mind the previous hype cycle of RPA adoption. Organizations are being observed in three distinct phases of maturity in their Generative AI and agentic automation journeys:

Yes, the goal is to cross the chasm of skepticism and hastily implemented experiments to be in zone 3. Here, organizations establish a strong foundation in process excellence and data-driven operations, define digital target states, reengineer processes, and then implement valued-driven AI agents that align with operational excellence. They ensure that performance is monitored through auditable logs, providing transparency and compliance across all AI-driven operations.

By addressing these foundational challenges with a methodical approach, organizations can navigate the tumultuous path from human operations to a future dominated by agentic systems, ensuring both technological innovation and operational stability.

 

So, what is the best path for rapidly addressing these challenges and scaling up your organization for Generative AI?

At Skan AI, we are positioned at the forefront of a transformative shift, guiding global enterprises on their journeys toward Generative AI and agentic automation. Our process intelligence platform empowers our clients by providing a comprehensive, real-time mapping of their operational landscapes. This platform quantifies value with data-driven insights and enables continuous optimization, creating an exact digital twin of their operations—capturing processes, people, and technology for a complete view of workflows.

This digital twin serves as a foundational element for Gen AI adoption, producing traceable digital work logs that ensure compliance-readiness by providing a seamless audit trail for all actions within an organization.

From our extensive experience supporting clients in their Gen AI and agentic automation journeys, we have developed a proven methodology. This approach reduces reliance on trial and error and fosters sustainable value from AI investments:

Skan AI’s 5-Step Journey for Successful Gen AI Adoption

Skan AI helps organizations move beyond experimentation to sustainable transformation through a structured five-step journey:

  1. Create a Digital Replica of Current Operations: The journey begins with creating a digital process twin that maps an organization’s current state of processes, people, and technology. This twin offers complete visibility into workflows, revealing inefficiencies and bottlenecks, and providing a traceable record for compliance. Building this replica through data analytics and models is essential for a successful start.

  2. Qualifying Work for Agentic Automations: Identifying the Right AI Opportunities - The operational intelligence derived from the digital twin delivers a gap assessment between current and desired KPIs, across process (time, quality, and cost), people (productivity and proficiency), and technology (alignment with target state architecture and sustainable innovation). This analysis identifies high-impact AI opportunities, ensuring projects are data-driven and de-risked. By qualifying opportunities, firms can confirm financial and operational viability, technical feasibility, and readiness for the AI-first target state.

  3. Digital Target State Definition: Transitioning from Human-First to AI-First Models - Agentic automation requires a paradigm shift to an AI-first mindset, transforming processes holistically rather than applying AI in fragments. Supported by data insights, this step involves defining program roadmaps, change management strategies, communication plans, and securing buy-in from all stakeholders, including risk, security, and human resources. This alignment fosters collaboration and empowers firms to invest in the right areas with confidence.

  4. Value and Adoption Monitoring: Ensuring Financial and Operational Viability - Once the AI platforms are in place, organizations should monitor process performance in real time. Continuous validation of AI’s impact enables ongoing adjustments to meet compliance, continuity, and value creation needs. Real-time monitoring through auditable logs identifies gaps in adoption, value realization, and technology integration, making it a pivotal phase in early maturity stages.

  5. Continuous Optimization: Securing Long-Term AI Value - AI adoption is an evolving journey, not a single deployment. The digital twin allows firms to monitor AI interactions with their processes continuously, adapting to changing business needs and ensuring scalability and sustained value over time.

 

 

From Experimentation to Transformation – the Skan AI approach

The path to successful Gen AI adoption is not linear, but a digital process twin powered by Skan AI's process intelligence platform, which equips organizations with the tools to navigate complexities and pitfalls. By providing auditable compliance logs and real-time insights, Skan AI moves AI adoption beyond hasty experimentation, paving the way for sustainable transformation.

As the pressure to adopt Gen AI accelerates, Skan AI’s unique approach allows organizations to unlock new efficiencies, secure business continuity, and achieve their ROI objectives—all while meeting regulatory demands.

At Skan AI, we partner with innovators and disruptors, discovering capabilities once considered aspirational. Skan AI’s structured approach transforms AI adoption from a disruptive force into an agentic, enhancement-driven journey. If your organization seeks to transition from experimentation to a sustainable Gen AI transformation, let Skan AI guide your journey with data-driven insights, traceable compliance, and continuous optimization

Let’s discuss.

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