Hi-Tech Leader Partners with Skan to Boost Sales & Office Productivity

Skan was deployed to deliver comprehensive operational insights into the client's sales ecosystem, encompassing their salespeople, processes, and technology infrastructure. Skan meticulously observed the end-to-end processes executed by the sales team as they used their CRM platform and proprietary sales applications. Through this observation, detailed process maps were generated, and a wealth of operational metrics were captured including workforce utilization, productivity, process cycle times, tool utilization, and task repetition.

Skan then conducted a thorough analysis of this data to uncover transformational insights. Leveraging Skan's process intelligence capabilities, numerous opportunities were identified to enhance productivity across the sales team. By discerning efficiency patterns exhibited by top performers and implementing operational changes informed by these insights, Skan facilitated the realization of millions of dollars in estimated annual savings for the client.

The outcome of implementing insights from Skan is projected to result in substantial annual savings exceeding $266 million. Additionally, by boosting productivity and utilization across the Salesforce CRM, the client stands to save over four thousand full-time equivalent positions in attrition-related costs. 

Furthermore, the enhanced efficiency achieved through the elimination or automation of mundane, high-volume, and repetitive tasks promises to streamline operations, allowing resources to be reallocated to more value-added activities. These benefits not only translate into significant cost savings but also help in achieving sustained growth and competitive advantage in the market.