Skan AI Helps F100 P&C Carrier save $12M annually

The client is a Fortune 250 Property and Casualty (P&C) insurance carrier with a strong global presence. They provide comprehensive insurance products and services, including commercial claims and renewals, mostly regarding the sale, maintenance, repair and recovery of vehicles and associated goods like fuel and parts. The organization is renowned for its focus on operational excellence and customer experience.

The client’s renewals processing business unit, headquartered in Europe, handles a high volume of complex transactions annually. Their operations are critical to maintaining customer relationships, ensuring policy retention, and achieving growth objectives.

As a leader in their industry, the client strove to maximize efficiency and customer satisfaction by optimizing certain processes. They had tried to work with other process mining platforms before, but found those options failed to meet their goals. They had 4 top issues they wanted to address in their pursuit of:

• High Deviation from Standard Operating Procedures (SOPs): Frequent process deviations led to inconsistent outcomes and increased costs.
• Rework and Duplication of Effort: Manual interventions and redundant steps caused delays and inefficiencies.
• Manual and Repetitive Tasks: Labor-intensive processes consumed valuable employee time and reduced focus on value-adding activities.
• Limited Visibility: The incumbent process mining solution could only observe ~15% activities within two core applications.