Customer Service & Contact
Centers

Streamline processes, drive efficiencies and
improve customer experience

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Skan for Customer Service and Contact Centers

Skan empowers Customer Service and Contact Centers with cutting-edge AI-powered Process Intelligence, setting a new standard in operational excellence. With Skan, customer service teams can drive significant cost savings, elevate customer experiences to new heights, pinpoint effective automation opportunities, and boost productivity. Our platform is designed to streamline customer service workflows, enabling organizations to deliver exceptional service efficiently.

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Streamline Operations 

Identify standardization and automation opportunities to boost productivity, and reduce variability, processing time and turnaround time.  

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Reduce Cost of Processing 

Measure and analyze unit cost of processing, identify root-causes of effort, time and cost of processing, eliminate non-standard activities and reduce effort, time and cost of processing.  

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Delight Customers 

Gain a deep understanding of workforce productivity, process cycle time and application usage to reduce turnaround time. Reduce errors and rework so that customers spend less time waiting for their requests to be fulfilled.  

Skan for Customer Service & Contact Centers

Skan for Customer Service & Contact Centers

Leading customer service and contact center organizations use Skan across critical business operations and use cases.

Customer on-boarding

Customer On-boarding

Speed up activation, and delight customers.

  • Application Verification & Validation 
  • Document Submission and Review 
  • Credit Check and Approval 

Fraud Detection and Prevention

Fraud Detection and Prevention

Optimize know your customer (KYC) processes, and proactively manage service level agreements (SLAs).

  • Account Servicing & Maintenance
  • Complaints and issue resolution
  • Anti-money laundering (AML) & KYC, Client Onboarding

Customer Support, Query Resolution 

Customer Support, Query Resolution 

Streamline payment workflows, improve process throughput and improve customer experience. 

  • Origination, adjudication and collections
  • Electronic Payments - exceptions
  • Fraud detection and resolution

Customer On-boarding

Speed up activation, and delight customers.

Business Use Cases
  • Application Verification & Validation 
  • Document Submission and Review 
  • Credit Check and Approval 

Fraud Detection and Prevention

Optimize know your customer (KYC) processes, and proactively manage service level agreements (SLAs).

Business Use Cases
  • Account Servicing & Maintenance
  • Complaints and issue resolution
  • Anti-money laundering (AML) & KYC, Client Onboarding

Customer Support, Query Resolution 

Streamline payment workflows, improve process throughput and improve customer experience. 

Business Use Cases
  • Origination, adjudication and collections
  • Electronic Payments - exceptions
  • Fraud detection and resolution

Business Value Metrics

Leading customer service and contact center organizations use Skan to drive better business outcomes.
30%
Turnaround time
reduction

Global customer service organization 

50%
Operator productivity improvement

Global customer service organization 

30%
Processing time
reduction

Global customer service organization 

Client Testimonials

See what our customers are saying about Skan

  • “We conducted an analysis on this process 3 years ago through manual interviews and observation, but never got any meaningful insights, that Skan was able to produce and uncover in 2 months.”

    Process Excellence Manager

  • ”The depth and specificity of the data-driven insights delivered by Skan in 3 months would have taken a team of 8 six sigma blackbelts more than a year to put together.”

    Director Process Excellence

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