Shared Services

“We want our programs to generate measurable impact for internal and external stakeholders--the employees and advisers our technology and systems support. Skan is helping us achieve positive outcomes by quickly discovering our users’ interactions with our processes and systems and giving us an invaluable source of truth.”

”A transformation program that is informed out of evidence generated by data, automatically leap-frogs other approaches, as it ensures adoption and realization of business value. We want our programs to generate measurable impact to our internal and external stakeholders, who are the employees and advisors our technology and systems support. Skan is helping us achieve that outcome by quickly discovering our users’ interaction with our processes and systems and giving us the source of truth.”

“We log in to our Skan Ops dashboard first thing every morning and use it to manage our business in real-time throughout each business day. Their insights have transformed how we lead and manage.”

“Skan has helped us disaggregate the aggregate and turn lagging KPIs into leading KPIs. Linear cost management techniques don't work in this new environment and are bad for employee morale. We need our people engaged. Continuous Improvement is the way forward for us. Skan's Virtual Agents are like automated Six-Sigma Black Belts working 24/7 to help accelerate our cultural transformation”

“Skan helped us quickly prepare a baseline of process metrics around LLMs. Introducing LLMs into our current workflow cut processing time rapidly and we were able to complete our assessment of selecting the best LLM within weeks. One of the things you don’t ever want to do is automate a bad process. You are just going to make bad things happen faster, and that is not what anyone wants.”

“Simplifying already lean processes, especially digital processes which tend to be invisible, isn’t worth the time and staff investment. Skan changes that. Their virtual agents generate highly accurate, finely granular data that makes incremental daily process improvement rather, dare I say, easy. And their system utilization data rates as a valuable bonus.”