Retail & CPG

Delight customers, drive efficiency and manage supply chain disruptions

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Skan for Retail & CPG

Join leading retail and CPG organizations who are using Skan’s AI-powered Process Intelligence to streamline processes to respond to supply chain disruptions more quickly, while reducing costs through the elimination of non-standard activities and enhancing customer experience by improving turnaround time.

Plane

Drive Operational Excellence

Identify standardization and automation opportunities to boost productivity, and reduce variability, processing time and turnaround time in order to respond more quickly to supply chain disruptions.

Doller_Three_Round

Reduce Cost of Processing

Measure and analyze unit cost of processing, identify root-causes of effort, time and cost of processing, eliminate non-standard activities and reduce effort, time and cost of processing.

Three Color Start

Improve Customer Experience

Gain a deep understanding of workforce productivity, process cycle time and application usage to reduce turnaround time, reduce errors and rework so that customers spend less time waiting for returns to be processed.

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Skan for Retail and CPG

Leading retail and CPG organizations use Skan across critical business operations and use cases.

Procurement

Procurement

Optimize procurement processes to minimize stock-outs and manage risk.

  • Supplier Onboarding and Qualification
  • Purchase Requisition and Approval
  • Vendor Negotiation and Contracting
  • Purchase Order Processing
  • Invoice Verification and Payment

Merchandising

Merchandising

Create consistent shopping experiences across every customer touchpoint.

  • Assortment Planning and Optimization
  • Inventory Allocation and Replenishment
  • Promotion Planning and Execution
  • Price Management and Optimization

Logistics & Fulfillment

Logistics & Fulfillment

Reduce stock-outs, drive efficiencies and lower costs.

  • Order Fulfillment and Processing
  • Warehouse Management and Operations
  • Inventory Movement and Tracking
  • Transportation Planning and Execution
  • Returns Management

Omnichannel Execution

Omnichannel Execution

Optimize omnichannel execution processes, and improve fulfillment performance.

  • Order Fulfillment Across Channels
  • Inventory Visibility and Allocation
  • Click-and-Collect (BOPIS) Processes
  • Unified Customer Experience
  • Returns and Exchanges Across Channels

Customer Service

Customer Service

Improve customer experience, reduce errors and manage returns.

  • Order Inquiry and Tracking
  • Product Returns and Exchanges
  • Complaints Handling and Resolution
  • Refund Processing
  • Customer Inquiry and Communication

Procurement

Optimize procurement processes to minimize stock-outs and manage risk.

Business Use Cases
  • Supplier Onboarding and Qualification
  • Purchase Requisition and Approval
  • Vendor Negotiation and Contracting
  • Purchase Order Processing
  • Invoice Verification and Payment

Merchandising

Create consistent shopping experiences across every customer touchpoint.

Business Use Cases
  • Assortment Planning and Optimization
  • Inventory Allocation and Replenishment
  • Promotion Planning and Execution
  • Price Management and Optimization

Logistics & Fulfillment

Reduce stock-outs, drive efficiencies and lower costs.

Business Use Cases
  • Order Fulfillment and Processing
  • Warehouse Management and Operations
  • Inventory Movement and Tracking
  • Transportation Planning and Execution
  • Returns Management

Omnichannel Execution

Optimize omnichannel execution processes, and improve fulfillment performance.

Business Use Cases
  • Order Fulfillment Across Channels
  • Inventory Visibility and Allocation
  • Click-and-Collect (BOPIS) Processes
  • Unified Customer Experience
  • Returns and Exchanges Across Channels

Customer Service

Improve customer experience, reduce errors and manage returns.

Business Use Cases
  • Order Inquiry and Tracking
  • Product Returns and Exchanges
  • Complaints Handling and Resolution
  • Refund Processing
  • Customer Inquiry and Communication

Business Value Metrics

Leading retailers and CPG companies use Skan to drive better business outcomes

30 %

Reduction in Process Turnaround Time

Global Retailer

20 %

Increase in Production Volume

Global CPG leader

25 %

Reduction in Error Rate

Global Retailer

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Skan the possibilities and ignite your business transformation with our non-intrusive, zero-integration technology that empowers organizations with data-driven business insights to maximize productivity and digital innovation.

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