Telecom

Speedup customer activation, improve customer service and reduce costs

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Skan for Telecom

Leading telecom organizations like you use Skan’s AI-powered Process Intelligence to streamline operations, reduce service delivery lead times and improve customer experience, while reducing costs through the elimination of rework and non-standard activities.

Plane

Drive Operational Excellence

Identify standardization and automation opportunities to boost productivity, reduce variability and turnaround time in order to respond more quickly to supply chain disruptions.

Doller_Three_Round

Reduce Cost of Processing

Measure and analyze unit cost of processing, identify root-causes of effort, time and cost of processing, eliminate non-standard activities and reduce effort, time and cost of processing.

Three Color Start

Enhance Customer Experience

Optimize contact centers for responsiveness, permanent resolution and upsell performance with continuous monitoring and optimization

Telecom

Skan for Telecom

Leading telecom organizations use process intelligence across critical business operations and use cases

Procurement

Procurement

Optimize vendor selection and verification to minimize downtime.

  • Vendor Selection and Evaluation
  • Purchase Requisition and Approval
  • Purchase Order Processing
  • Invoice Processing and Payment
  • Contract Management

Customer Activation

Customer Activation

Optimize the customer on-boarding experience.

  • Order Processing and Fulfillment
  • Service Provisioning and Configuration
  • Identity Verification and Authentication
  • Device Activation and Setup
  • Communication and Notification

Customer Service

Customer Service

Speed up resolution of customer requests, drive efficiency and reduce costs.

  • Complaints Handling and Resolution
  • Ticketing and Incident Management
  • Billing Inquiries and Dispute Resolution
  • Service Request Handling
  • Customer Interaction Recording and Analysis

Procurement

Optimize vendor selection and verification to minimize downtime.

Business Use Cases
  • Vendor Selection and Evaluation
  • Purchase Requisition and Approval
  • Purchase Order Processing
  • Invoice Processing and Payment
  • Contract Management

Customer Activation

Optimize the customer on-boarding experience.

Business Use Cases
  • Order Processing and Fulfillment
  • Service Provisioning and Configuration
  • Identity Verification and Authentication
  • Device Activation and Setup
  • Communication and Notification

Customer Service

Speed up resolution of customer requests, drive efficiency and reduce costs.

Business Use Cases
  • Complaints Handling and Resolution
  • Ticketing and Incident Management
  • Billing Inquiries and Dispute Resolution
  • Service Request Handling
  • Customer Interaction Recording and Analysis

Business Value Metrics

Leading telecom organizations use Skan to drive better business outcomes

30%
Process turnaround time reduction

Global Telecom Leader

20%
Production volume increase

Global Telecom Leader

25%
Error rate reduction

Global Telecom Leader

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