Smarter Customer Service Starts with Skan AI
Watch our latest video that explains how Skan AI's process intelligence platform helps enterprises reduce handle times, improve both agent performance and customer experience, and remove wasted effort on non-value-added tasks. Learn how your enterprise can leverage Skan AI's contact center optimization solution to reveal call intent, simplify app workflows, and deliver rapid ROI—without disrupting your current systems.
Video Transcript
When it comes to customer service, every second counts.
Behind every call is a maze of systems and tasks that slow down your agents. Most contact centers work blind – they can't see where the real problems are.
Skan AI changes this. Our platform watches exactly how your agents work and shows you where to make things better.
Unlike basic call metrics, Skan AI reveals why customers call and how agents solve problems. Let's see how.
First, Skan AI groups calls by intent. Call intent is only available when AI extracts call details and one of the unique values Skan AI brings to contact centers.
This screen shows which intents take the most time and cost the most money. Our customers find savings of $14-28 million by fixing these hidden problems.
We add smart insights too. See the difference between calls from logged-in customers versus new ones? That's our AI finding patterns you'd miss otherwise.
Next, we show exactly which apps your agents use. The best part? We don't need any complex setup – we just watch what happens on their screens.
Look at this view of app switching. See how often agents jump between systems? Our customers cut handle times by 40% by fixing these jumps.
Skan AI also creates the most complete maps of how work really happens. It shows the exact steps your best agents take so everyone can follow them. This helps new agents learn faster and cuts training costs.
The platform works across every application, works with teams geographically spread out and with cases that span longer durations.
Best of all, it takes just weeks to start seeing an ROI – not months like other solutions.
By seeing the most complete picture, you can:
- Cut average handle time
- Boost first-call resolution
- Reduce after-call work
- Help agents work better with less stress
Reduce costs, speed up response times, and make customers happier with Skan AI.