EY: Unlocking Efficiency for GCCs with Process Intelligence - Webinar Highlights

Driving the Future of Capability as a Service

Join Vijay Shankar, Partner, Business Consulting at EY India, and Vinay Mummigatti, EVP Strategy & Customer Transformation at Skan AI, as they explore the transformative role of process intelligence in revolutionizing Global Capability Centers (GCCs) and enhancing the value proposition of Capability as a Service offerings.

Topics Covered

1. The Evolving Landscape of GCCs

Understand the shift in GCCs from traditional labor arbitrage hubs to strategic transformation engines, driven by macroeconomic factors, AI, and automation.

2. Bridging the Gap in Digital Transformation

Discover the common challenges faced by organizations in their digital transformation journeys, particularly the disconnect between transformation initiatives and the lack of data-driven decision-making.

3. The Power of Digital Twins and Process Intelligence

Learn how AI-powered process intelligence, coupled with the creation of digital twins, enables organizations to gain a deep understanding of their processes, moving from reactive to proactive process management.

Insights from the Session

• GCCs: From Cost Centers to Transformation Hubs: Recognize the evolving role of GCCs in driving enterprise-wide transformation initiatives, leveraging AI and automation to deliver strategic value.

• The Importance of Data-Driven Transformation: Understand why data-driven decision-making is crucial for successful transformation initiatives, enabling organizations to bridge the gap between strategy and execution.

• Digital Twins: A Mirror to Operational Reality: Grasp the concept of digital twins as virtual representations of business processes, providing real-time insights and enabling proactive process optimization.

• Real-World Impact Across Industries: Explore compelling use cases across healthcare, manufacturing, high-tech, and insurance, demonstrating the tangible benefits of process intelligence in driving efficiency gains, improving customer satisfaction, and optimizing unit costs.

• Process Intelligence: A Core Capability for GCCs: Understand why process intelligence should be a core capability for GCCs, enabling them to accelerate transformation cycles, deliver enhanced value, and drive innovation.

Unlock the full potential of your GCC and elevate your Capability as a Service offering with the power of process intelligence. Embrace AI-driven insights to transform your operations, accelerate innovation, and drive sustainable growth.

Interested in Learning More?

Watch the full session, or reach out to our experts to learn exactly how process intelligence help you create a resilient, data-driven foundation for sustained transformation.