Join industry leaders Victoria Rose, Head of Incubation Lab at The Hartford, Mike Knas, AVP of Innovation & Emerging Technology at The Hartford, and Marcin Citak, Sr. Principal of Customer Success at Skan AI, as they explore the transformative potential of Generative AI and process intelligence in the insurance sector. This insightful panel discussion delves into the complexities of adopting emerging technologies, building digital twins, and driving enterprise-wide advancements while effectively managing risk.
Trace the journey of automation from its early stages to the emergence of powerful large language models, examining the challenges and opportunities presented by Generative AI in insurance.
Understand the concept of digital twins, their origins, and how they are being leveraged across various industries, with a specific focus on their applications in insurance for operational intelligence and process optimization.
Explore a real-world case study of The Hartford's implementation of digital twins and process intelligence, highlighting the tangible benefits and impact on operational efficiency, including a specific example of call center optimization.
Generative AI: The Eager Intern: Grasp the potential and limitations of Generative AI through a compelling analogy, emphasizing the need for careful guidance and integration within existing workflows.
Digital Twins: From NASA to Insurance: Discover the versatility of digital twins, tracing their evolution from space exploration to their crucial role in modern industries like insurance.
Real-World Impact: The Hartford's Call Center Optimization: Learn how The Hartford leveraged process intelligence and digital twins to achieve significant improvements in call center efficiency, demonstrating the tangible benefits of AI-driven solutions.
AI-Powered Decision-Making and Risk Management: Explore how AI can be used to simulate scenarios, conduct A/B testing, and ensure compliance, enabling data-driven decision-making and effective risk mitigation.
Human-Centered Approach to AI Adoption: Understand the importance of continuous improvement, experimentation, and human-centered design in successfully implementing and leveraging AI solutions.
Don't just navigate the future of insurance—shape it. Embrace the power of AI and process intelligence to unlock new levels of efficiency, innovation, and customer-centricity.
Watch the full session, or reach out to our experts to learn exactly how process intelligence help you create a resilient, data-driven foundation for sustained transformation.