Unum: Empowering Employees and Elevating Customer Experience with Skan AI

A New Perspective on the Operational Landscape

Want to know more about the successes unlocked by leveraging AI? Miloje Stevanovic, SVP of Transformation at Unum Solution, and Avinash Misra, CEO of Skan AI, share Unum's transformative journey towards a deep understanding of their insurance operations. This insightful session explores the key challenges faced by organizations in understanding their processes, the limitations of traditional approaches, and how Unum successfully implemented Skan AI's process intelligence platform to achieve significant improvements in training, product management, and operational efficiency.

Topics Covered

1. The Need for Process Understanding

Understand the critical role of process understanding in optimizing operations, improving training, and driving effective product management.

2. Unum's Transformation Journey

Follow Unum's journey of implementing Skan AI's process intelligence platform to gain a deep understanding of their processes, highlighting key milestones and achievements along the way.

3. Key Results and Benefits

Key Results and Benefits: Discover the significant improvements Unum achieved through process intelligence, including improved training, enhanced product management, and optimized unit costs.

Insights from the Session

• Challenges of Understanding Complex Processes: Recognize the challenges organizations face in understanding complex processes, particularly in identifying areas for improvement in training, operations management, and product development.

• Process Intelligence Illuminates Operational Realities: Learn how Skan AI's platform helped Unum gain a clear understanding of their processes, enabling them to identify areas for improvement in training, operations management, and product development.

• Improved Training and Operations Management: Discover how Unum leveraged process intelligence to improve training programs and enhance operations management, ensuring team leaders have a precise understanding of how processes are working.

• Enhanced Product Management: Understand how Unum utilized process intelligence to inform product management decisions, identifying areas for improvement and enabling the development of more customer-centric products and services.

• Optimized Unit Costs and Increased Efficiency: Learn how Unum leveraged process intelligence to optimize unit costs and increase efficiency, enabling them to absorb more business without increasing headcount.

Transform your operations with the power of AI-driven process understanding. Discover how Unum deployed Skan AI's process intelligence platform to achieve operational excellence, improve employee performance, and enhance customer-centricity.

Interested in Learning More?

Reach out to our experts to learn exactly how process intelligence can help you create a resilient, data-driven foundation for sustained transformation.